[Sadie]

I don't know what to tell you. I only know how it was before the new laws came into effect. If people are having experiences like the ones you're saying you've had then the most practical and effective course of action would be to bring it up to the managers attention. I'm sure at least for blue chain that there would be a means to do so on the website.

Reasonable, level headed people stating their experience in a calm manner giving constructive criticism generally creates change, in any industry, unless...unless you're dealing with the government, or a total douche.